Clermont Digital (“we”, “our”, “us”) operates the websites https://www.clermont.digital and https://www.clermontdigital.com.au (the “Sites”). We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
1.1 Information You Provide
- Contact Us Form: Name, email address, phone number (optional), and any message details.
- Newsletter Subscription: If you opt in, we collect your name and email address to send our newsletter.
- Email Communications: When you email us, we collect your name, email address, and any additional details you provide.
1.2 Information Automatically Collected
- Cookies & Tracking: We use cookies and similar technologies (e.g., local storage) for site functionality and user experience.
- Google Analytics: We collect usage data (e.g., pages visited, session duration, device/browser type, IP address) to analyse and improve Site performance.
- Server Logs: Your IP address, browser details, operating system, referral URLs, and pages viewed.
2. How We Use Your Information
- Respond to Inquiries: To handle Contact Us submissions and email requests.
- Send Newsletters: We use MailerLite to distribute our newsletter. You can unsubscribe at any time via the link in each email or by contacting us.
- Site Improvement: To analyse how you use our Site and optimise features.
- Marketing & Communications: With your consent, to send promotional materials. You can opt out at any time.
3. Cookies and Tracking Technologies
We use the following cookie categories:
- Essential Cookies: For core Site functionality.
- Performance & Analytics Cookies: To monitor Site usage (e.g., Google Analytics).
- Functional Cookies: To remember your preferences (e.g., language settings).
- Advertising Cookies: To deliver targeted ads if you choose to enable them.
You can manage or disable cookies in your browser settings. Disabling cookies may affect Site performance.
4. Third-Party Services
We share data with trusted service providers for business purposes:
- Google Inc.: Google Analytics tracking.
- MailerLite: Newsletter distribution and management.
- Hosting Providers: Server infrastructure and maintenance.
- Email Service Providers: Sending newsletters and communications.
These providers only use your information to perform services on our behalf and are obligated to keep it confidential.
5. Data Sharing and Disclosure
We do not sell, rent, or trade personal information to unaffiliated third parties. We may disclose information if required by law or to protect our legal rights.
6. Data Security
We implement reasonable technical and organisational measures to safeguard your information. However, no online transmission or storage method is completely secure.
7. Data Retention
We retain personal information only as long as needed to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Under the Privacy Act and APPs, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Opt-Out/Unsubscribe: At any time, unsubscribe from our newsletter using the link in our emails or by emailing privacy at clermont dot digital.
- Complaints: Lodge a complaint with us or the Office of the Australian Information Commissioner if you believe we have breached the APPs.
To exercise these rights, contact us at privacy at clermont dot digital.
9. Changes to This Policy
We may update this Policy occasionally. The “Effective Date” will reflect the most recent revision. Please review it regularly.
10. Contact Us
For questions or concerns about this Privacy Policy, or to exercise your rights, email us at: privacy at clermont dot digital.